Is every company becoming a technology company?
A couple of recent headlines caught my attention. From Quartz: From Re/code: I imagine myself sitting there in 2004, given a sneak peek at the future, and contemplating these headlines. I would immediately be puzzled. Why is a coffee company and a footwear company talking about … Read More»
Critical Lessons: NFL focuses on a better customer experience – Next Gen marketing on display
I love the game of football. I've referenced parallels and correlations between football and business here and here and here, to name a few. Two of my primary areas of expertise are the "Digitization of Everything" and "Customer Experience", so it's little wonder that yesterday's announcement … Read More»