May 26, 2013

When our Neurons are Connected to the Net

Not too long ago, I was having a casual but meaningful digital conversation with a couple of gentlemen that I respect. They both have large networks,… [read more]

When our Neurons are Connected to the Net When our Neurons are Connected to the Net

What will CRM look like over the next 5 years? Software Advice Interview Highlights

Ashley Verrill – a expert with CRM reviewer SoftwareAdvice.com – interviewed me recently for the second edition of CRM's Next 5 in 5. This… [read more]

What will CRM look like over the next 5 years?  Software Advice Interview Highlights What will CRM look like over the next 5 years?  Software Advice Interview Highlights

Everybody’s talking about Customer Experience. Customers still not getting what they need.

Lots of executives, marketers, customer service folks say they work for a customer focused organization. They say they care about the customer… [read more]

Everybody’s talking about Customer Experience. Customers still not getting what they need. Everybody's talking about Customer Experience. Customers still not getting what they need.

Rapid digital innovation fueling vast complexity and opportunity for customer experience executives

I was recently invited to keynote a series of executive events hosted by NICE Systems. For those unaware, NICE serves over 25,000 organizations… [read more]

Rapid digital innovation fueling vast complexity and opportunity for customer experience executives Rapid digital innovation fueling vast complexity and opportunity for customer experience executives

Creating Measurable Business Value through Social Collaboration

This post is on behalf of the CIO Collaboration Network and Avaya Well, it's only taken us 3,000 years, but we're finally getting back together.… [read more]

Creating Measurable Business Value through Social Collaboration Creating Measurable Business Value through Social Collaboration

Leveraging Social Business & Gamification to achieve Organizational Flow

Between Arousal and Control lies Flow. We could probably stop there (but don't - read on). Think on that for just a minute. Lots of… [read more]

Leveraging Social Business & Gamification to achieve Organizational Flow Leveraging Social Business & Gamification to achieve Organizational Flow

How Social Technologies Contribute to a Better Customer Experience

This post is on behalf of the CIO Collaboration Network and Avaya During each interaction with a brand, organization, or institution, the… [read more]

How Social Technologies Contribute to a Better Customer Experience How Social Technologies Contribute to a Better Customer Experience

Global CEOs chart the course into unchartered waters for the Next Generation Enterprise

The average time that a company spends in the S&P 500 is 15 years, continuously trending downward over the past 80 years. In fact, as recent… [read more]

Global CEOs chart the course into unchartered waters for the Next Generation Enterprise Global CEOs chart the course into unchartered waters for the Next Generation Enterprise

Connections, Channels, and Collaboration: New Imperatives for Today’s CIO

This post is on behalf of the CIO Collaboration Network and Avaya This week, I was reminded of an interesting stat that frames the current… [read more]

Connections, Channels, and Collaboration: New Imperatives for Today’s CIO Connections, Channels, and Collaboration: New Imperatives for Today's CIO

Featured Posts

Flow

Leveraging Social Business & Gamification to achieve Organizational Flow

Between Arousal and Control lies Flow. We could probably stop there (but don’t – read on). Think on that for just a minute. Lots of Mindsparks emerge quickly for me. Between arousal and control lies ‘flow’ via @Mich8elwu at #digitslsurrey — guy stephens (@guy1067) May 26, 2011 When I first heard this quote, Guy Stephens [...]
Build Trust

Trust: It matters (more than you think)

“Organizations are no longer built on force, but on trust” – Peter Drucker “Technique and technology are important, but adding trust is the issue of the decade” – Tom Peters “Mistrust doubles the cost of doing business” – Professor John Whitney, Columbia Business School “As you go to work, your top responsibility should be to [...]
Six things Customers Want: Know Me

Six Things Customers Want

Often, when asked a question by media, existing customers, or prospective customers, I find myself answering with some version of “It depends.” What’s the biggest priority in 2012? Should we begin a Social CRM initiative? What’s the first thing we should do? Which software solution should we buy and implement? Where should we spend our [...]
Photo Credit: Ceibs.edu

The Digitization of Human Interactions: From Long Tail to Mass Disruption

Photo Credit: ceibs.edu “Because the purpose of business is to create and keep a customer, the business enterprise has two, and only two, basic functions: Marketing and Innovation.” – Peter Drucker Last week I had the pleasure of spending some time at Online Marketing Summit at the Hilton San Diego Bayfront Hotel. Aaron Kahlow founded [...]
Customer Journey

Optimizing the Full Spectrum of Customer Interactions

This post is on behalf of the CIO Collaboration Network and Avaya Last weekend I had the pleasure of introducing a movie for the first time to my 5 year old son – a movie that incidentally, I first saw when I was 5 years old. In it, an iconic message was communicated via a [...]
Source: McKinsey Global Institute: The social economy: Unlocking value and productivity through social technologies

Creating Measurable Business Value through Social Collaboration

This post is on behalf of the CIO Collaboration Network and Avaya Well, it’s only taken us 3,000 years, but we’re finally getting back together. You may be familiar with this story from Genesis. But the Lord came down to see the city and the tower the people were building. The Lord said, “If as [...]
Neuron Culture

When our Neurons are Connected to the Net

Not too long ago, I was having a casual but meaningful digital conversation with a couple of gentlemen that I respect. They both have large networks, good street cred, and active digital profiles. I asked the question: “Who are the top 3 people you respect in “the space”? The response from one was thoughtful and [...]
EmergingFrontiers

Rapid digital innovation fueling vast complexity and opportunity for customer experience executives

I was recently invited to keynote a series of executive events hosted by NICE Systems. For those unaware, NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies. At the start of each [...]
BrianVellmure_Tackle

Exploring new frontiers of real time customer feedback

This post is on behalf of the CIO Collaboration Network and Avaya Growing up, I spent much of my time playing competitive team sports. I played soccer, basketball, and (American) football. In each case, almost immediately after some level of effort, I knew how I had done. I got immediate feedback from my coach(es), other [...]
Innovantage Logo

Connections, Channels, and Collaboration: New Imperatives for Today’s CIO

This post is on behalf of the CIO Collaboration Network and Avaya This week, I was reminded of an interesting stat that frames the current era in an interesting way. “More people own mobile phones than toothbrushes” – Bill McDermott, SAP CEO — Brian Vellmure (@BrianVellmure) May 14, 2012 We are indeed on a steady [...]

About Brian Vellmure

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Brian is the Principal and Founder of Initium LLC / Innovantage. Over the past two decades, Brian has been helping organizations accelerate growth through strategic customer focused transformation initiatives. He is an accomplished business leader, management consultant, keynote speaker, and an award winning syndicated blogger. He is often referred to as a Social CRM and Social Business thought leader & pioneer.

Brian specializes in helping executive and senior management teams accelerate growth through creating high performance alignment between organizational strategy, customer and employee needs, data, process, and technology.