Combine more than 15 years of experience as a practitioner, consultant, and executive, mounds and mounds of research, a world class network, with a creative and provocative perspective and delivery style, and the result is power packed contextual insights, delivered across a plethora of formats and channels, custom tailored for your specific audience.


Primary Focus / Research Themes:

  • The Digitization of Everything
  • Customer Experience
  • Revenue / Organizational Growth
  • Big Data / Predictive Analytics / Machine Learning / Deep Learning
  • Digital Communities
  • Disruptive Technology
  • Customer Relationships / CRM

Clients include:


Public Speaking / Event Keynotes

A partial list of recent keynote audiences have included leaders and executives from the following organizations:


Actual feedback comments from recent keynote:

“Excellent session!” “Exciting content!” “Great insight, things move fast!”

“Presentation was excellent!” “Had many quick take-away stats” “Visionary, thought-provoking”

“Good perspective on future state to initiate thinking – Awesome content”

“Great Insights-Clear & Forward thinking.” “Great presentation” “Very informative”

“Very good presenter, best of the event. More presenters like this” “Very engaging”

“Excellent opinion of future state, right amount of vision, facts & humor”

“Thinking outside the box, good scene setting” “Wonderful presentation”


(A recent co-presented webinar for the Customer Experience Professionals Association)

Moderated Panel

(Live or Virtual)


White Papers/eBooks

Recent titles include:

  • Leveraging CRM for Midsize Company Growth
  • Expert’s Guide to Social CRM
  • Marketing’s Key Imperative: Fostering Deeper Customer Engagement through Amazing Digital Experiences

Blog Post / Article(s)

Writing samples can be found by clicking here.

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