Unleashing the value of Social CRM: Where to find the biggest return
Social CRM is gaining traction quickly. I would argue it continues to gain ground at a dizzying pace. If you are new to the term, or are still getting up to speed, please check out the articles here to provide yourself with a little background. The Social CRM community has identified 4 primary key … Read More»
Boost ROI on your CRM implementation
A good article related to the importance of user adoption in order to achieve success during your CRM implementation. The best laid strategy won't work if you don't have user acceptance, and simply saying "They'll use it because I will make them" many times doesn't work as well as planned. CRM … Read More»