Brian helps B2B and B2C organizations across a variety of industries and sizes accelerate growth through customer focused transformation initiatives. In addition, he often serves as an expert advisor for the world’s most successful and innovative technology vendors and their customers, providing market and product strategy guidance and thought leadership content. He is an accomplished business leader, management consultant, keynote speaker, and an award winning syndicated blogger.

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Selected Recognition:


The Top 10 CRM Blogs of 2014

The Top 10 CRM Blogs of 2013

The Top 10 CRM Blogs of 2012

The Top 10 CRM Blogs of 2011

Top Independent Influencer – Paul Greenberg’s “A Guide to Influencers”

Top 25 CRM Influencers you should be following

CRM Bloggers – the power to move markets

ZDNet – Paul Greenberg: Following on More Than Friday: The Ones Who Teach Me

Klout Top CRM Influencers

Top CRM experts and influencers share how to implement The Best Customer-Centric Strategy

Social Business

Social Business Thought Leaders You Must Follow On Twitter

The Top 25 Social Business Leaders

Top 10 People in Social CRM

World’s Most Incomplete List of Social CRM Experts

Top 50 Social CRM Experts

Klout Top Social CRM Influencers

Featured Blogger – The Social Customer

Featured Blogger – Social Enterprise Today


Top 100 Social Sales Influencers

50 Brilliant Blogs that will make you smarter in sales

SalesCrunch Top 50 Blogs of 2011

Top 25 Inside Sales and Sales Enablement Blogs

Featured Blogger – Sales Pro Central


Eloqua’s 17 Must-Follow Tweeters (and Lists) for B2B Marketers

The Blog Tree: New Growth (Top New Blogs)

Top B2B Marketing and Sales Blogs

Customer Experience

Huffington Post: The Top 100 Customer Service Pros on Twitter

44 Customer Experience Blogs You Should Be Reading

Top 50 Customer Experience Influencers

Twitter Lists

Twitter Lists where I appear

Social Good

Local Businessman empowers women in India