CRM

Driving CRM Effectiveness in a Recession (by Oracle)

Has the CRM Industry Become Redundant? – Dick Lee, High-Yield Methods, CustomerThink.com

How the Recession Increases Customer CentricityGraham Hill, Customers & More CustomerThink.com

Co-creating Experiences Fit for CustomersGraham Hill, Customers & More CustomerThink.com

Social Media / Social CRM

From Social Media to Social DesignDavid Armano, Dachis Corp, Logix + Emotion

Social Media ROI? – Jeremy Nedelka, Think Customers: The 1to1 Blog

Outcome Based Social Networks: Yet another CRM at the Speed of Light ExcerptPaul Greenberg, The 56 Group CRM 2.0 The conversation – ZDNet Blog

Enterprise 2.0 Conference: Aggregate and OrganizePaul Greenberg, The 56 Group CRM 2.0 The conversation – ZDNet Blog

The Growth of the Social Inbox – Jessica Tsai, destinationCRM.com

Social CRM has been around Longer than you ThinkDavid Van Toor, Sage Software, destinationCRM.com