Mary Meeker & KPCB Internet Trends 2013

This morning, Mary Meeker and Liang Wu of Kleiner Perkins Caufield & Byers released and presented the 2013 version of the always insightful Internet Trends report. Key takeaways: - China and India are far ahead in most added users to the internet over the past 5 years - China far in excess of … Read More»

What will CRM look like over the next 5 years? Software Advice Interview Highlights

Ashley Verrill – a expert with CRM reviewer SoftwareAdvice.com – interviewed me recently for the second edition of CRM's Next 5 in 5. This report was an update from predictions five of my industry cohorts made about technologies that will change CRM in the next five years. Special thanks to Ashley … Read More»

Rapid digital innovation fueling vast complexity and opportunity for customer experience executives

I was recently invited to keynote a series of executive events hosted by NICE Systems. For those unaware, NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 … Read More»

Seizing Opportunity in a Hyper-Dynamic Environment

This post is on behalf of the CIO Collaboration Network and Avaya Did you know that in the past 3 years, we've seen: Encyclopedia Brittanica go out of print after 244 years Newspaper Ad Revenue surpassed by Internet Advertising after 305 years Number of Landlines surpassed by Mobile … Read More»

Global CEOs chart the course into unchartered waters for the Next Generation Enterprise

The average time that a company spends in the S&P 500 is 15 years, continuously trending downward over the past 80 years. In fact, as recent as 10 years ago, the average lifespan was 25 years. Perhaps a decade from now, the average lifespan could be as short as 10 or maybe even 5 years. Change is … Read More»

Mary Meeker 2012: Mobile’s Hypertrajectory and the Re-imagining of Everything

Mary Meeker delivered her increasingly famous annual internet trends report and analysis this morning at the D10 Conference Below are the highlights. The impressive 112 page deck is below. Mobile's Hyper Trajectory - still with room to grow - Tablet Growth Exponential - iPhone set new … Read More»

The Future of Customer Relationships: Where is all this heading?

Shifts in technology and human behavior are rapidly changing customer's expectations of companies. Things are moving so fast, that most executives are not only trying to catch up with the changes, but identify what some of the changes are. Understanding what those changes mean to each business is a … Read More»