The Digitization of Everything and It’s Impact on Customer Experience

It’s 10:30 in the morning, and her Jawbone buzzes. Jane is notified that she’s been sitting too long, and her meeting is ending anyway. She rises up from her booth at the coffee shop, bids her associate good bye, and walks through the mall towards the parking lot. Her device reminds her that she’s … Read More»

When our Neurons are Connected to the Net

Not too long ago, I was having a casual but meaningful digital conversation with a couple of gentlemen that I respect. They both have large networks, good street cred, and active digital profiles. I asked the question: "Who are the top 3 people you respect in "the space"? The response from one … Read More»

Learning from New Orleans: Microsoft’s opportunity for the future

It takes nearly 15 minutes to walk from one end to the other of the over 1,000,000+ square foot Ernest N. Morial Convention Center in New Orleans.  The conference center provided a fitting metaphor for both the breadth of Microsoft's offerings and  the distance that Microsoft Dynamics CRM has … Read More»

What will CRM look like over the next 5 years? Software Advice Interview Highlights

Ashley Verrill – a expert with CRM reviewer SoftwareAdvice.com – interviewed me recently for the second edition of CRM's Next 5 in 5. This report was an update from predictions five of my industry cohorts made about technologies that will change CRM in the next five years. Special thanks to Ashley … Read More»

The truly networked world we still can’t quite grasp

This post is on behalf of the CIO Collaboration Network and Avaya As the world races to connect, share, interact, and learn, new pathways are opening up for value to be created along the way. Parallel to these connections happening, the lines between information, people, and things are blurring. … Read More»

Global CEOs chart the course into unchartered waters for the Next Generation Enterprise

The average time that a company spends in the S&P 500 is 15 years, continuously trending downward over the past 80 years. In fact, as recent as 10 years ago, the average lifespan was 25 years. Perhaps a decade from now, the average lifespan could be as short as 10 or maybe even 5 years. Change is … Read More»

Mary Meeker 2012: Mobile’s Hypertrajectory and the Re-imagining of Everything

Mary Meeker delivered her increasingly famous annual internet trends report and analysis this morning at the D10 Conference Below are the highlights. The impressive 112 page deck is below. Mobile's Hyper Trajectory - still with room to grow - Tablet Growth Exponential - iPhone set new … Read More»

A Heroic Story – and a Powerful Social Business Metaphor

In the early morning of September 11, 2001, I was driving through downtown Los Angeles, shocked at what I was hearing on the radio, and awestruck by the police and military helicopters circling and protectively watching over the City of Angels skyline. Like many of you, as that day progressed, I … Read More»

When all of us have “Terminator Like” powers

Undoubtedly you remember scenes from the Terminator when Arnold gets all sorts of intelligence about his surroundings, complete with risk assessments and recommendations of what to do next. Several weeks ago, DARPA revealed that they are close to releasing contact lenses for soldiers that … Read More»

Movements, Mashups, and Metamorphosis: The Rewiring of Institutions

Corporation. Non-Profit. Community. Business. Cause. Platform. Government. The clearly defined borders that have traditionally enveloped the institutions above are blurring and we're trying to make sense of it all. The music industry is still trying to figure out what … Read More»