Sports, Crowdsourcing, and Analytics: A Case Study

This year, the Sacramento Kings crowdsourced intelligence about who they should take in the 2014 NBA draft. Grantland created two well done videos (embedded below) that chronicle the process of leveraging relatively obscure, but passionate and skilled talent to make (what turned out to be) a $4.7 … Read More»

What if the walls actually COULD speak?

"If these walls could speak..." The phrase invokes wonder and horror, depending on who you are, and what may have happened within the walls in question. Surprisingly, we're now at a place in history where we can envision a time where the walls might actually be able to speak. And the … Read More»

Is there any real music in the digital disruptive innovation cacophony?

This morning I read a dozen or so articles. Like an ever growing selection of our collective voices, many of them dealt with disruption and digital. It's becoming more difficult to sift the meaningful signal from the noise. I'm becoming desensitized and I'm often guilty of contributing to the … Read More»

Mobile as an intermediate step towards the Internet of Everything

Faces down. Palms up. Mesmerized Stare. It's the position of humans at stoplights; In elevators; In lines; Just about everywhere and anytime that they're not engaged fully and directly with someone or something else. Even when they folks are watching one screen, they're increasingly using their … Read More»

Speed Kills

Speed Kills. These words are most often attributed to the late, great owner of the Oakland Raiders, Al Davis. The game of football has evolved over the past 50 years to embrace this reality. In the 50s and 60s, football was a gladiator sport; full of grinding and pounding. Players were big … Read More»

Technology innovation creating complex leadership dilemmas

Wearables. Augmented reality. Robotics. Artificial Intelligence. Predictive Analytics. Deep Learning. Genome mapping. The growth of technological progress is outpacing our ability to keep up. Over the last few decades, we've witnessed the dynamics of Moore's Law extend beyond microprocessors to … Read More»

Critical Lessons: NFL focuses on a better customer experience – Next Gen marketing on display

I love the game of football. I've referenced parallels and correlations between football and business here and here and here, to name a few. Two of my primary areas of expertise are the "Digitization of Everything" and "Customer Experience", so it's little wonder that yesterday's announcement … Read More»

Access to anyone and anything from anywhere: Implications for Professional Service Organizations

Access and Speed. are the two primary things that are rapidly changing the word around us. Individuals all over the world have unprecedented access to virtually anything, or anyone, from anywhere. Tribesman in Africa now have access to more information than the US president did just a couple of … Read More»

From Analog to Digital: Becoming the Most Valuable Node

Leaders face an increasingly complex challenge, or series of challenges. Many of them have spent their entire lives understanding how the world works; honing and perfecting their trade. Now, they are confronted daily with an onslaught of new buzzwords, acronyms, and technologies which … Read More»

Keynote Recap: How technology is reshaping human behavior (and what you should be doing about it)

Earlier this week, I had the privilege to present the opening address keynote at Frost & Sullivan’s Executive MindXchange at the JW Marriott in Tucson, AZ to a group of more than 300 customer experience and contact center executives from organizations like American Express, Citigroup, Intuit, Eli … Read More»