Five Important Microsoft Dynamics Themes From Convergence 2014

Spread out across downtown Atlanta, in the blustery shadows of CNN World Headquarters, Microsoft Convergence 2104 took place last week. For those unaware, Convergence is the conference where the Microsoft Dynamics customer and partner communities get together to learn, share, and network. This … Read More»

What will CRM look like over the next 5 years? Software Advice Interview Highlights

Ashley Verrill – a expert with CRM reviewer SoftwareAdvice.com – interviewed me recently for the second edition of CRM's Next 5 in 5. This report was an update from predictions five of my industry cohorts made about technologies that will change CRM in the next five years. Special thanks to Ashley … Read More»

A year in review: Top 12 Posts of 2012

Happy New Year! Thanks for taking the time to visit, read, comment on, and share some of my thoughts from the last year. 2012 was a great year and I look forward to building on it 2013. Below are the Top 12 posts from 2012, measured by direct traffic to this blog (not counting syndicated links … Read More»

Divergence at Convergence? Is it a Resurgence?

This past week I had a chance to spend some time with Microsoft executives, customers, partners, and industry "influencers" at Microsoft Convergence 2012 in Houston, TX. Perhaps one of the largest announcements at the event was Microsoft's pending support of multiple platforms and multiple … Read More»

In an era of crisis & revolution, is your company the next target?

We are living in interesting times indeed. Geo-political revolutions, financial crises, economic uncertainty. Try as we might to ignore them, the fact is that the very fabric of capitalism is being re-evaluated, and perhaps even rewoven. What we have assumed and known for at least 150 years is at … Read More»

Networks, Signals, Reputation and Delight

The era of mass marketing, sales driven information gathering and sharing, and being "just good enough to win" is being shattered by the rapid emergence of a smart, networked, and increasingly demanding generation of empowered customers. In the fragmented and fast moving world of concepts, … Read More»

The Future of Customer Relationships: Where is all this heading?

Shifts in technology and human behavior are rapidly changing customer's expectations of companies. Things are moving so fast, that most executives are not only trying to catch up with the changes, but identify what some of the changes are. Understanding what those changes mean to each business is a … Read More»

Social Media, Collaboration, and Customer Insights with an elite group of experts: April 4-6, 2011

When SugarCRM asked me to assemble the social track for SugarCon, the first thing that impressed me was the "spirit" of the track, and conference for that matter. It had little to do with touting Sugar; the company, or the products they make. Rather, it was all about creating a gathering of thought … Read More»

Exploring the future of computing: The Hybrid Model

The migration to the cloud is well under way. Like little water drops evaporating, data and applications are heading from the vast ocean of On Premise Servers and databases to the great cumulonimbus in the sky. With guys like Marc Benioff as the flamboyant ringleader, there's no wonder why there is … Read More»