Mobile as an intermediate step towards the Internet of Everything
Faces down. Palms up. Mesmerized Stare. It's the position of humans at stoplights; In elevators; In lines; Just about everywhere and anytime that they're not engaged fully and directly with someone or something else. Even when they folks are watching one screen, they're increasingly using their … Read More»
The Digitization of Everything: Jumping the Titanic for a Speed Boat
You or someone you know have undoubtedly experienced a visit to the hospital for chest pain, the birth of a baby, a severe headache, or some other unfortunate event. At some point during your visit, you've been hooked up to sensors, where your vitals were monitored to try and detect problems that … Read More»
What will CRM look like over the next 5 years? Software Advice Interview Highlights
Ashley Verrill – a expert with CRM reviewer SoftwareAdvice.com – interviewed me recently for the second edition of CRM's Next 5 in 5. This report was an update from predictions five of my industry cohorts made about technologies that will change CRM in the next five years. Special thanks to Ashley … Read More»
The Digitization of Human Interactions: From Long Tail to Mass Disruption
Photo Credit: ceibs.edu "Because the purpose of business is to create and keep a customer, the business enterprise has two, and only two, basic functions: Marketing and Innovation." - Peter Drucker Last week I had the pleasure of spending some time at Online Marketing Summit at the Hilton … Read More»