Why Big Data won’t solve your Big Problems

If you follow this blog at all, you know that I work tirelessly trying to piece together tomorrow's technology with the challenges of today to help organizations grow; by creating new value propositions and better customer experiences. The world we live in is being re-architected into an … Read More»

What midsize enterprises can learn from baseball’s small market teams on Opening Day 2014

Welcome to Major League Baseball's Opening Day 2014! You don't care, but I root for two teams: The Dodgers, and the Angels (except when they're playing the Dodgers). There are not too many baseball related things better than Vin Scully's (now broadcasting for his 64th year!) silky smooth voice, … Read More»

Demand for speed driving investment in customer analytics & marketing technology

The cabbie welcomed me and we started on our way to Dulles. The snow had been falling for hours, and his impression was that people would be trying to beat the weather. I was indeed leaving a bit early to make sure to catch my flight back to the West Coast. The email I received that morning from my … Read More»

Enterprise Software Chronicles: A synthesis of the rapidly evolving customer technology landscape

Over the past several weeks, I've had the privilege to have hundreds of conversations with technology vendor executives, resellers and system integrators, consultants and companies of all sizes (enterprise, mid-sized, and SMBs) across a variety of industries; high tech, professional services, … Read More»

Global CEOs chart the course into unchartered waters for the Next Generation Enterprise

The average time that a company spends in the S&P 500 is 15 years, continuously trending downward over the past 80 years. In fact, as recent as 10 years ago, the average lifespan was 25 years. Perhaps a decade from now, the average lifespan could be as short as 10 or maybe even 5 years. Change is … Read More»

Toothpaste, toilet paper, white matter, and jam: Clues for better decision making

Several years ago, my wife and I ran out of toothpaste in a remote part of small Southeast Asian country. We spent half the day trying to find a place that carried a halfway recognizable form of packaged toothpaste. It was more of an adventure than you might imagine. We ultimately found one unopened … Read More»

The Digitization of Human Interactions: From Long Tail to Mass Disruption

Photo Credit: ceibs.edu "Because the purpose of business is to create and keep a customer, the business enterprise has two, and only two, basic functions: Marketing and Innovation." - Peter Drucker Last week I had the pleasure of spending some time at Online Marketing Summit at the Hilton … Read More»